At safetywear.co.uk, we want you to be completely satisfied with your purchase. We understand that sometimes an item may not be quite right, and we are here to help.
Our policy is valid for 30 days from the date you receive your items. If 30 days have gone by since your receipt of the goods, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be:
Unused and in the same condition that you received it.
In its original packaging with all tags intact.
Returned to us within 30 days of receipt.
Several types of goods are exempt from being returned. These include:
Gift cards
Any items that have been personalised, printed, or embroidered with a custom logo or text.
Disposable items that have been opened (e.g., a box of gloves where the seal is broken).
To complete your return, we require a receipt or proof of purchase.
Please email us at sales@safetywear.co.uk to initiate a return.
In your email, please include your Order Number and the reason for the return.
We will reply with detailed instructions and the correct return address.
Please do not send your purchase back to the manufacturer. The customer is responsible for covering the cost of return postage unless the item is faulty. We recommend using a trackable shipping service, as we cannot be held responsible for items lost in transit.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 working days.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. This ensures you get the correct size or product as quickly as possible.
We take great care in dispatching our goods, but in the unlikely event that you receive an item that is faulty, damaged, or incorrect, please contact us immediately at sales@safetywear.co.uk.
Please provide your order number and a photo of the issue. We will arrange for a replacement or a full refund, including any postage costs, as quickly as possible.
If you have any questions about our returns process, please do not hesitate to contact us at sales@safetywear.co.uk.